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Evidence Guide: PMAOMIR575 - Coordinate welfare support activities in response to an incident

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

PMAOMIR575 - Coordinate welfare support activities in response to an incident

What evidence can you provide to prove your understanding of each of the following citeria?

Notify families of those effected by the incident

  1. Ascertain details and circumstances and state of employees affected by the incident
  2. Accurately and promptly relay relevant information to families of affected employees
  3. Supply appropriate and timely situational reports when necessary
Ascertain details and circumstances and state of employees affected by the incident

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Accurately and promptly relay relevant information to families of affected employees

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Supply appropriate and timely situational reports when necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Set up logistical support required for carrying out welfare support activities

  1. Determine the logistical requirements to effectively carry out welfare support activities
  2. Acquire and set up logistical requirements in accordance with procedures
Determine the logistical requirements to effectively carry out welfare support activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Acquire and set up logistical requirements in accordance with procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate and ensure that welfare support activities are conducted appropriately

  1. Ensure that personnel conduct welfare support activities in accordance with procedures, reflect a sensitivity to the needs of those affected by the incident, and promote a positive image of the company
  2. Coordinate proper documentation of results of welfare support activities
Ensure that personnel conduct welfare support activities in accordance with procedures, reflect a sensitivity to the needs of those affected by the incident, and promote a positive image of the company

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Coordinate proper documentation of results of welfare support activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond to issues arising from welfare support activities

  1. Determine issues arising from welfare support activities
  2. Address issues when within the area of responsibility
  3. Relay issues outside the area of responsibility to the appropriate personnel for action
  4. Follow through issues until final resolution has been reached
  5. Maintain communication with appropriate personnel or persons regarding the progress and/or resolution of issues
Determine issues arising from welfare support activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address issues when within the area of responsibility

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Relay issues outside the area of responsibility to the appropriate personnel for action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow through issues until final resolution has been reached

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain communication with appropriate personnel or persons regarding the progress and/or resolution of issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to the evaluation of the company welfare support activities

  1. Conduct consultations to assess the effectiveness of welfare support activities
  2. Provide input/feedback to the appropriate personnel for evaluation of company welfare support activities
Conduct consultations to assess the effectiveness of welfare support activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide input/feedback to the appropriate personnel for evaluation of company welfare support activities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Notify families of those effected by the incident

1.1

Ascertain details and circumstances and state of employees affected by the incident

1.2

Accurately and promptly relay relevant information to families of affected employees

1.3

Supply appropriate and timely situational reports when necessary

2

Set up logistical support required for carrying out welfare support activities

2.1

Determine the logistical requirements to effectively carry out welfare support activities

2.2

Acquire and set up logistical requirements in accordance with procedures

3

Coordinate and ensure that welfare support activities are conducted appropriately

3.1

Ensure that personnel conduct welfare support activities in accordance with procedures, reflect a sensitivity to the needs of those affected by the incident, and promote a positive image of the company

3.2

Coordinate proper documentation of results of welfare support activities

4

Respond to issues arising from welfare support activities

4.1

Determine issues arising from welfare support activities

4.2

Address issues when within the area of responsibility

4.3

Relay issues outside the area of responsibility to the appropriate personnel for action

4.4

Follow through issues until final resolution has been reached

4.5

Maintain communication with appropriate personnel or persons regarding the progress and/or resolution of issues

5

Contribute to the evaluation of the company welfare support activities

5.1

Conduct consultations to assess the effectiveness of welfare support activities

5.2

Provide input/feedback to the appropriate personnel for evaluation of company welfare support activities

Required Skills and Knowledge

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Notify families of those effected by the incident

1.1

Ascertain details and circumstances and state of employees affected by the incident

1.2

Accurately and promptly relay relevant information to families of affected employees

1.3

Supply appropriate and timely situational reports when necessary

2

Set up logistical support required for carrying out welfare support activities

2.1

Determine the logistical requirements to effectively carry out welfare support activities

2.2

Acquire and set up logistical requirements in accordance with procedures

3

Coordinate and ensure that welfare support activities are conducted appropriately

3.1

Ensure that personnel conduct welfare support activities in accordance with procedures, reflect a sensitivity to the needs of those affected by the incident, and promote a positive image of the company

3.2

Coordinate proper documentation of results of welfare support activities

4

Respond to issues arising from welfare support activities

4.1

Determine issues arising from welfare support activities

4.2

Address issues when within the area of responsibility

4.3

Relay issues outside the area of responsibility to the appropriate personnel for action

4.4

Follow through issues until final resolution has been reached

4.5

Maintain communication with appropriate personnel or persons regarding the progress and/or resolution of issues

5

Contribute to the evaluation of the company welfare support activities

5.1

Conduct consultations to assess the effectiveness of welfare support activities

5.2

Provide input/feedback to the appropriate personnel for evaluation of company welfare support activities

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria, and include the ability to:

assess logistical requirements for welfare support activities

communicate effectively and professionally with employees and their families affected by the incident

coordinate welfare activities

maintain records and documentation

identify issues and take action.

Evidence must be provided that demonstrates knowledge of:

regulatory framework and specific compliance requirements that apply to the organisation

organisational procedures, including those covering:

welfare program

communication systems

emergency response plans

release of information to external bodies

types of incidents that can arise in the work environment and related risks, responses and equipment

the role of stakeholders and specialists

legal responsibilities to those affected by incidents

rights and responsibilities of those affected by an incident

incident resources and how to access them

insurance policies and considerations

economic impact and considerations.

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

legislative requirements, including work health and safety (WHS)

industry codes of practice and guidelines

environmental regulations and guidelines

Australian and other standards

licence and certification requirements

All operations to which this unit applies are subject to stringent health, safety and environment (HSE) requirements, which may be imposed through state/territory or federal legislation, and these must not be compromised at any time. Where there is an apparent conflict between performance criteria and HSE requirements, the HSE requirements take precedence.

Procedures

All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

emergency procedures

work instructions

standard operating procedures (SOPs)

safe work method statements (SWMS)

formulas/recipes

batch sheets

temporary instructions

any similar instructions provided for the smooth running of the plant

Logistical requirements

Logistical requirements include one or more of the following:

call centre

setting up a team of appropriate workers to assist

quick access to relevant files and documents

arrangements with external agencies

financial requirements

Issues

Issues arising from welfare support activities include one or more of the following:

lack of effective communication with family members

confusion or misunderstandings concerning welfare service provision

contradictory or misleading information

internal confusion or obfuscation by sectors of the organisation